Team Member, Front Office - Executive Floor

RM 1,700 - RM 1,800 / Per Mon

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Responsible for providing guest services and to ensure that guests stay in the hotel is a comfortable and memorable one.

Main Duties & Responsibilities

Represent Management in cultivating and maintaining good relationship and rapport with guests.
Work closely with all Front Office Section and other department in the hotel in achieving and maintaining the highest standards of service to our guests.
Assist in inspecting all VIP rooms and ensure all amenities and preparations are in order prior to arrival. Meets, escorts, and bid farewell to the VIPs.
Ensure to provide courteous efficient service and if possible to comply with each and every guests request.
To stay informed of all activities in the hotel, vicinity, the city and country. Maintain and constantly update this information to guest and staff alike.
To be familiar with all room types, packages, room rates etc. That would be required for the performance of the daily job functions.
Must be familiar with hotel’s emergency procedures and policies in order to play an active role in the event of an emergency.
To check and ensure daily posting transaction are correctly posted and monies collected are balance accordingly to procedures.
Must be familiar with the local areas, places of interest, shopping etc.
He/she employed by Front Office Department and as such he/she may be assigned to any area that the management deems suitable and necessary.

Job Type: Full-time

Pay: RM1,700.00 - RM1,800.00 per month

Benefits: