Customer Service Assistant

Job Description

The Customer Service Assistant will play a vital role in supporting export and import activities for Selangor, working alongside the Key Account team. This position is essential for ensuring smooth operations and maintaining strong client relationships.

Duties and Responsibilities:

· Assist in confirming carrier bookings and providing Notice of Arrival (NOA) advice.

· Support shipper booking confirmations and scheduling tasks.

· Help with planning and scheduling shipments to ensure timely delivery.

· Maintain effective communication with carriers, hauliers, and customers to facilitate smooth operations.

· Provide excellent customer service to designated key clients, addressing their needs promptly.

· Assist in troubleshooting and resolving issues for key clients and carriers.

· Contribute to ensuring that operations align with Key Account KPI guidelines.

· Collaborate with team members to enhance service quality and efficiency.

· Support communication and workflow among the customer service team and East Malaysia departments.

Job Requirements:

· Strong written and verbal communication skills, with a focus on clarity and professionalism.

· Ability to adapt to changes in the work environment and respond positively to new challenges.

· Team-oriented attitude with a willingness to learn from colleagues.

· Detail-oriented and committed to producing accurate, high-quality work.

· Dependable and proactive in problem-solving.

· Open to diverse perspectives and respectful of cultural differences.

· Basic decision-making skills with a focus on collaboration.

· Familiarity with spreadsheet and word processing software.

QualificationsEducation/Experience:

· 1-2 years of experience in customer service or logistics/supply chain preferred.

· High school diploma required; some college coursework is a plus.

Mathematical Skills:

· Ability to perform basic calculations using whole numbers, fractions, and decimals.

· Familiarity with Excel and PowerPoint is advantageous.

Reasoning Ability:

· Ability to follow instructions in written, oral, or diagram form effectively.

· Capable of addressing straightforward problems with defined variables.

Language Skills:

· Ability to read and comprehend simple instructions and correspondence.

· Capable of writing basic reports and summarizing data clearly.

· Comfortable presenting information in one-on-one and small group settings to clients, customers, and team members.

Job Type: Fresh graduate

Pay: RM2,500.00 - RM3,500.00 per month

Schedule:

• Fixed shift

Education:

• STM/STPM (Preferred)

Experience:

• Customer service: 1 year (Preferred)