E Commerce Executive (SoleWhat)

Product Management:

• Uploading and updating product listings on the website
• Ensuring product descriptions, pricing, and images are accurate and optimized for customer engagement and SEO.
• Managing product inventory, monitoring stock levels, and liaising with internal teams for restocking.

Website Maintenance & Optimization:

• Ensuring the eCommerce website runs smoothly, is user-friendly, and provides a seamless shopping experience.
• Collaborating with internal team to troubleshoot issues, enhance functionality, and improve site performance.
• Monitoring site speed, mobile responsiveness, and implementing improvements based on customer feedback.

Order Processing:

• Overseeing order fulfillment, ensuring timely dispatch, and monitoring customer delivery timelines.
• Handling returns, exchanges, and refunds according to company policy, ensuring a positive customer experience.
• Coordinating with warehouses and courier partners.

Sales & Promotions:

• Planning, executing, and tracking promotional campaigns, sales events, and discounts.
• Collaborating with the marketing team to launch campaigns, paid ads, and product launches.
• Analyzing sales performance and making recommendations for strategies to increase revenue and sales.

Customer Service & Engagement:

• Responding to customer inquiries via email, resolving any issues related to orders, products, or payments.
• Ensuring excellent customer satisfaction by providing timely and accurate information.
• Managing customer reviews and feedback to improve overall product and service quality.

SEO & Content Management:

• Optimizing product pages and website content for search engines to improve organic traffic.
• Ensuring that all online content is SEO-friendly, including product descriptions, blog posts, and other site materials.
• Keeping up with eCommerce trends, search engine algorithms, and best practices.

Social Media & Digital Marketing:

• Assisting in social media strategy, including content, posting and community engagement on platforms like Instagram, Facebook, and TikTok.
• Collaborating with influencers, affiliates, or other marketing partners to drive traffic and sales.

Skills & Qualifications:

Technical Skills:

• Familiarity with eCommerce platforms (e.g., Shopify)
• Basic knowledge of HTML, CSS, or web design tools (optional).
• Proficiency in Microsoft Excel or Google Sheets for data analysis.
• Understanding of SEO best practices and tools (e.g., Google Analytics, SEMrush).

Soft Skills:

• Strong communication and customer service skills.
• Attention to details
• Problem-solving skills to address customer issues and site challenges.

Experience:

• Previous experience in eCommerce, digital marketing, or retail operations is preferred.
• Knowledge of online payment systems and order fulfillment processes.

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay

Application Question(s):

• What's your expected salary?

Experience:

• E-commerce: 1 year (Required)