Customer Care Executive

Position : Customer Care Executive

Salary : RM 2,500 – RM 3,500

Location : Old Klang Road

Job Description

· This role is giving supports to property negotiators including answering their enquiries across the globe. The ideal candidate will be passionate to provide highest level of service and resolving issues whether through correspondence / software phone or company platforms.

· To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e answering technical issue in our company phone apps – Atlas)

· To educate the apps users on how to use new features or add on programs.

· To identify and provide feedback from customers to support team for continuous improvement.

· To summarize all FAQ and do documentation for further improvement.

· To update reported issues and work closely with IT department technical support team to assure quality client customer service.

Requirements

· Diploma or degree in any discipline

· Energetic, self-motivated, and a team player

· Good communication skills; outspoken

· Strong organizational skills, able to prioritize daily workload

· Capable of handling a fast-paced work environment

· Internet savvy with basic Microsoft Office knowledge

· Available for shift work

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to RM3,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance

Schedule:

• Monday to Friday
• Rotational shift

Supplemental Pay:

• Yearly bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)