Front Desk

About the company:

Our client is a leader in providing rejuvenating massage experiences and holistic wellness. Committed to creating a nurturing environment for both clients and employees, they offer a range of indulgent treatments, including manicures, pedicures, and waxing services. They aim to be a trusted partner in their clients' journey towards holistic wellness and self-care.

About the role:

As a Front Desk / Receptionist will play a pivotal role in bringing a smile to all our customers' faces via exceptional customer service! You will be managing appointment scheduling and all customer interactions to give them excellent first impressions so they couldn't wait for their appointment with us. You will also be building customer relationships and enhance retention through promotions and loyalty programs.

Key Responsibilities:

Booking and Scheduling

• Appointment Management: Oversee appointment scheduling to optimize masseur and nail artist utilization while ensuring customer convenience. Efficiently manage bookings, cancellations, and rescheduling to maintain smooth operations.

Customer Service

• Customer Interactions: Manage customer interactions to ensure excellent service that meets or exceeds expectations. Greet customers, answer questions, resolve issues, and provide detailed information about services and products. Make decisions on customer acceptance based on availability and other factors.
• Client Retention and Relationship: Build and maintain customer relationships to boost retention and encourage repeat business. Follow up with communications, manage loyalty programs, and offer personalized greetings and offers.

Marketing and Business Development

• Promotional Strategies: Collaborate with the marketing team to promote the outlet’s services, including special promotions, partnerships with other businesses, online marketing, and community events.
• Service Development: Evaluate market trends and customer feedback to suggest new services or improve existing offerings to the Innovation department.
• Service Promotion: Promote massage and nail services to potential customers using various sales techniques, including upselling during booking calls or in-person visits, and cross-selling services.
• Targets and goals: Meet or exceed sales targets set by management by actively seeking new sales opportunities and optimizing conversion rates.
• Packages and Memberships: Develop and sell wellness packages or membership programs that provide value to both customers and the business.

Requirements:

• Minimum SPM or equivalent educational qualification.
• At least 1-2 years' experience in a customer service or sales role.
• Fluent in English communication.

Skills and Competencies:

• Customer Service Excellence: Ability to provide outstanding service and effectively address customer needs and resolve issues.
• Sales Acumen: Proven ability to meet or exceed sales targets, upsell, and cross-sell services
• Communication Skills: Strong verbal and written communication skills for effective customer interaction and team collaboration.
• Organizational Skills: Efficient management of appointments, bookings, and multiple tasks.
• Relationship Building: Skills in developing and maintaining strong customer relationships to encourage repeat business and loyalty.

Our client places a high value on attitude and a willingness to learn in a fast-paced environment. They offer abundant opportunities for growth and development within the business. If you're ready to be part of an ambitious, people-oriented team, we'd love to hear from you!

EA License: JTKSM1333

Job Types: Full-time, Permanent

Pay: RM1,500.00 - RM3,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Fixed shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus

Education:

• STM/STPM (Required)

Location:

• Johor Bahru (Required)