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Key Responsibilities:
Daily Operations Management
- Monitor and ensure smooth and efficient daily operations of the outlet.
- Resolve any operational or customer-related issues that arise at the branch.
- Manage inventory and ensure that product stocks are always sufficient.
Staff Management
- Supervise and monitor the performance of staff at the outlet.
- Prepare and manage work schedules for the team.
- Conduct training sessions and provide guidance to staff, fostering teamwork.
Customer Service
- Ensure customers receive excellent service and maintain customer satisfaction.
- Address customer complaints quickly and efficiently.
Sales and Productivity Management
- Collaborate with the team to achieve the outlet's sales and productivity goals.
- Monitor daily sales performance and prepare sales reports for management.
- Analyze sales trends and make recommendations for improvements.
Compliance and Safety
- Ensure all staff adhere to company SOPs and workplace safety regulations.
- Maintain cleanliness and safety standards within the outlet.
Job Types: Full-time, Permanent
Pay: RM2,800.00 - RM3,300.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Fixed shift
Supplemental Pay:
- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus
Work Location: In person