Boutique Manager (Omega KLCC)

Job description

Key Responsibilities

1.Team Leadership

• Train, coach, and motivate the boutique team
• Define clear targets and responsibilities for each team member, review performance
• Anticipate turnover and take the lead in recruitment of new staff
• Manage team roster, vacations and overtime

2.Sales and Business Development

• Ensure excellent client experience in boutique and timely, pertinent follow-up of both prospective clients and owners
• Propose, execute, and generate ROI on local activation events in line with the Brand Universe, either independently or with appropriate local partners, and
• Work together with brand's management team, develop effective strategies to ensure the development of genuine client relationships resulting in increased business opportunities

3.Boutique Operations

• Guarantee the proper maintenance of the boutique: cleanliness, proper visual displays and respect of VM guidelines
• Make sure that all operating and security guidelines are understood and respected
• Assure the security and proper maintenance of stock timepieces

Profile

Preferred Profile

• Previous team management experience
• Previous sales experience in a luxury Retail boutique
• Collaborative approach with the ability to foster teamwork and a "can do" attitude
• Entrepreneurial spirit to develop your own business and build long-lasting client relationships
• Deep understanding of client needs and priorities (internal and external clients)
• Intellectual curiosity and a passion for learning

Professional requirements

• Comfortable using Excel, Word, SAP a

Languages

• Fluent English