Epicareer Might not Working Properly
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GUEST SERVICE OFFICER

RM 2,000 - RM 2,800 / month

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Job Descriptions

  • Assist guests check-in and check-out.
  • Welcome guests with the best service.
  • Ensure customers check-in under a comfortable environment.
  • Attend customer complaints and report to the Manager before making any decisions.
  • Fulfil customer requirements and needs.
  • Upsell any package or promotion upon communicating with guests
  • Answering phone calls and recording down any enquiries or replies instantly to improve sales.
  • Check bookings upon receiving any bookings from OTAs or Hotel websites.
  • Handle OTAs extranet replying to guest messages and enquiries.
  • Run night audits and prepare registration form, breakfast vouchers, key card holder
  • Must embrace job rotation.

Job Type: Full-time

Pay: RM2,000.00 - RM2,800.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Parental leave

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Monday to Friday

Supplemental Pay:

  • Overtime pay
  • Performance bonus