Bowling Supervisor

Job Description:

As a Bowling Center Supervisor at Wangsa Bowl, you will oversee the daily operations of our bowling facility and contribute to creating a positive and enjoyable experience for our customers. Your main responsibilities will include:

• Customer Service Excellence: Lead by example in delivering exceptional customer service, ensuring guests have a memorable and enjoyable time at the bowling center.
• Staff Management: Supervise and coordinate the work of bowling center staff, including lane attendants and front desk personnel. Provide guidance, training, and support to maintain a cohesive and efficient team.
• Operational Oversight: Monitor and manage day-to-day operations, including lane assignments, equipment maintenance, and cleanliness of the facility. Ensure all safety protocols are followed.
• Problem Resolution: Address customer concerns and inquiries promptly and effectively, demonstrating strong problem-solving skills to enhance customer satisfaction.
• Event Coordination: Assist in organizing and overseeing bowling leagues, tournaments, and special events. Coordinate with the events team to ensure successful execution.
• Inventory Management: Keep track of inventory levels for bowling equipment, shoes, and other supplies. Place orders as needed and maintain accurate records.
• Sales and Promotion: Collaborate with the marketing team to implement promotions, discounts, and loyalty programs to drive customer engagement and increase revenue.
• Compliance: Ensure adherence to all safety regulations, licensing requirements, and company policies.

Qualifications:

• Previous experience in a supervisory or managerial role, preferably in a recreational or entertainment setting.
• Strong leadership skills with the ability to motivate and guide a diverse team.
• Excellent communication and interpersonal skills.
• Knowledge of bowling equipment and scoring systems is a plus.
• Ability to handle customer concerns professionally and efficiently.
• Flexibility to work evenings, weekends, and holidays as needed.

If you are a motivated and customer-focused individual with a passion for entertainment and team leadership, we invite you to apply for the Bowling Center Supervisor position at Wangsa Bowl. Join us in providing a fun and memorable bowling experience for our community.

Working Time:-

Shift 1 : 9.30AM - 6.00PM
Shift 2 : 3.00PM - 11.30AM
** Every week rotational Shift

Job Type: Full-time

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

• Maternity leave

Schedule:

• Rotational shift

Supplemental Pay:

• Attendance bonus
• Overtime pay
• Performance bonus
• Yearly bonus