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We are certified with ISO TS16949:2009, ISO 9001:2008, ISO14001:2004 and ISO/IEC 27001:2013 and poised for business expansion. We are looking for passionate with a positive “can-do” attitude candidates to join us in forging our future journey together. If you think you have what it takes, we would like to hear from you!
CUSTOMER SERVICE EXECUTIVE
We are looking for Customer Service Professionals (SOC Advisors) to join our Contact Center, serving as the front line in addressing customer concerns. This role requires a level of tech-savviness to handle phone inquiries while efficiently using a computer to search for information and enter data. As the SOC Call Center provides 24/7 phone support, night shifts, weekends and overnight shifts are required.
RESPONSIBILITIES
- To handle inbound and outbound telephone calls, emails, and other tasks effectively and efficiently.
- To provide first-level technical support according to procedures and available tools to ensure resolution fix end to end.
- To manage and resolve customer issues quickly and to their complete satisfaction from inquiries and requests based on the latest updates communicated.
- To keep our customers informed about our line of products and services, and how best to utilize them.
- To manage existing customer requests for data updates, account renewal, migration, sold replacement, troubleshooting, and complaint management.
- To identify and provide input to customer problems so that handling can be improved, or even better the issues eliminated.
- To assist installers in registering, test, and activate a new account in the system.
- To manage alerts involving theft, crash-call requests, and Stolen Vehicle Recovery following strictly the guidelines from superior.
- To undertake any ad-hoc duties assigned by the Supervisor and/or from the management occasionally.
QUALIFICATIONS
- Passes a minimum diploma/degree or its equivalent in any discipline.
- At least 1-2 years (s) of working experience in a customer-oriented industry-telemarketing, customer service, or help desk.
- Good communication skills in English and Bahasa Malaysia.
- Excellent work attitude with good time management.
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