Customer Service Executive

At Ean Label, We always believe that quality products, quality services and quality people are the key elements for the company to always strike for the excellent and continual bring the company to the cutting edge level in overall.

In this role, you key accountabilities include:

• Responding to customer inquiries and providing information about products, services, and company policies. This includes answering phone calls, emails, and live chats promptly and professionally.
• Assisting customers with resolving problems, complaints, or conflicts they may have.
• Maintaining a thorough understanding of the company's products and services. Staying up-to-date with product updates, features, pricing, and promotions to effectively address customer queries and concerns.
• Assisting customers with placing orders, processing payments, and ensuring accurate and timely order fulfillment.
• Establishing rapport with customers and creating a positive customer experience. Listening actively to customer needs, demonstrating empathy, and offering personalized solutions to enhance customer satisfaction and loyalty.
• Keeping up-to-date with industry trends, product knowledge, and customer service best practices.
• Other ad hoc administrative tasks assigned by superior.

To succeed in this role, we will need you to have:

• Must possess at least a SPM, Diploma or equivalent.
• Required skills: Microsoft Office
• Keen learner with good attitude, independent, responsible, self motivate and able to work independently
• Ability to multitasking, priotize workload and delegate task
• Candidates from label printing industry will be an advantage.
• Able to work with other department
• Willing to work in Kepong (nearby Sri Damansara)
• Full time position is available
• Fresh graduates are encouraged to apply

How this career will benefit you:

• Opportunities for growth and advancement
• Diverse Working Culture. Work alongside fun, encouraging and supportive colleagues from a diverse range of backgrounds
• Provide Gym facilities
• Annual Performance Bonus

If this role sounds like the opportunity you are looking for, don’t hesitate to apply and let us discuss further!

Job Types: Full-time, New-Grad

Pay: RM2,000.00 - RM3,200.00 per month