Customer Service Executive

Job Description

Customer Service Officer

Role Purposes

Handling enquiries from Instapay consumers in non-shift pattern at Instapay Customer Service Centre regarding Instapay’s technology platforms. Responsible for building rapport and relationship with the customers in professional manner. To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.

Job Description

• To ensure customer’s request, enquires and complaints are attended and responded in a timely manner, and to provide first call resolution.
• To handle calls, complaints and enquiries efficiently, courteously and professionally.
• To be part of and contribute to a good co-working and team environment and support other colleagues in delivering a good customers service to Instapay customers.
• Ability to provide good customer service experience to all external & Internal customers through exceeding the monthly call coaching score of 80% and above
• Complying with Instapay’s Core of Standard behaviour

Requirements

• Basic understanding of technology and processes related to Mobile App in Financial domain.
• Possess Bachelor’s Degree. Post Graduate Diploma or Professional Degree in any field will be an added advantage.
• Any experience of working in call centre or customer service environment will be an added advantage
• Must speak Bangla or Nepali or Burmese or Bahasa Indonesia fluently
• Reasonable command in written and spoken English
• Customer-oriented with good interpersonal and communication skills
• Strong and proven problem-solving skills.

Job Type: Contract
Contract length: 12 months

Pay: RM2,000.00 - RM2,500.00 per month

Schedule:

• Fixed shift

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Customer Care Specialist: 1 year (Required)

Language:

• Bahasa Malaysia (Required)

Location:

• Kuala Lumpur (Required)