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Customer Care Executive (Permanent with Client) NOV/DEC 2024 INTAKE

RM 2,500 - RM 3,500 / month

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· Serves customers by providing product and service information and resolving product and service problems

· Manage Inbound/Outbound phone calls.

· Identify and assess customers' needs to achieve satisfaction.

· Build sustainable relationships and trust with customer accounts through open and interactive communication.

· Perform servicing calls to reach out to customers to inform on pending premiums /encourage payment for continued coverage.

· Provide a polite, professional and accurate response to queries by customers

· Manager customer's expectations and follows up diligently to ensure PH makes premium payment by given timeline

· Undertake any other works and duties allocated by management as and when required

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Application Question(s):

  • What is your SPM Result in English & Mathematics ?

Experience:

  • Inbound Customer service: 1 year (Required)