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Fraud Operation Specialist/ Analyst

RM 5,000 - RM 6,000 / Per Mon

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Position: Fraud Operation Specialist/ Analyst

Based on rotational 3 shifts : 7am to 4pm / 3pm to 12am & 10am to 7pm

Candidate must have Banking industries experience.

Responsibilities:

  • Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management Tools and escalations.
  • To monitor real time queues and identify high risk transactions within the customers portflio.
  • Resolve queued transactions within the service level agreements (SLA) to reduce potential revenue losses.
  • To mitigate risk through fraud detection and review transactions and account activity for any suspicious or fraudulent activity.
  • To observe customer transactions to identify fraudulent activity such as BIN attacks, friendly fraud, and similar other risks.
  • Monitor constantly customer and transactional records to identify unauthorised transactions and fraudulent accounts.
  • Determine existing fraud trends by analysing accounts and transaction patterns.
  • Identify and monitor the potential risks due to fraud in all areas of the customer lifecycle.
  • Involve in any ad-hoc project to improve the work process and fraud detection.
  • Work across with other departments to resolve any issues involving fraud risk

Requirement

  • Bachelor’s degree in a related field, at least 2 years of experience in Fraud Risk Management and Controls for financial institutions / payments / cards / banks / e-wallets.
  • Strong analytical mindset and able to adapt within a fast-paced environment. Excellent communication skills, both written and verbal.
  • Attention to details and high degree of accuracy.
  • Good knowledge and understanding of overall Fraud Risk processes, policies and operations.
  • Ability to work in a high-volume and in a fast-paced environment is required.
  • Proficiency in using Microsoft products such as Excel, PowerPoint, Word; and Google Suite.
  • Excellent team player

Job Type: Full-time

Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Application Question(s):

  • What is your expected salary?