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Customer Service Executive (170510)
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Shangri-La Customer Engagement & Process Transformation Kuala Lumpur
Looking for a potential and passionate Customer Service Executive
Do you want to be part of a business that creates colourful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!
How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers in Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!
Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!
What will you learn and be part of?
Receive industry-best training that will equip you with soft and technical skills for the role.
Gain confidence in meeting and exceeding the expectations of our global customers.
Get comfortable in handling emails and calls and potentially chats
Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
The opportunity to work and grow in a diverse culture with a rewarding career
Gain personally and professionally through in-house Development Training
What are we looking for?
Ability to converse & write in Mandarin & Cantonese will be required to serve respective market and liaise with Mandarin speaking clients and stakeholders. Excellent spoken and written English is an added advantage.
Pleasant personality with good communication skills
Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience
Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service
Computer literate and internet savvy.
Positive attitude and a team player with passion in delivering World Class customer service.
Willing to work in a shift environment (24/7 operations)
Ability to work under pressure to meet or exceed set performance standards
Open to Malaysians only
Your Characteristics
Self-motivated
Detail-oriented
Customer focused
Flexible
A Doer
Calm under pressure
Uses initiative
Empathetic internally and externally
Reliable
Determined
Resilient
Approachable
Consistent
Believes in and exhibits PRIDE (personal responsibility in delivering excellence)
What's in It for You?
Free stay at any of our Hotels globally (one of a kind in the industry)
5-Day work week (shift based)
Earn an attractive monthly salary.
Shift allowance
Earn monthly language allowance of up to RM 1200
Discretionary performance-based bonuses and incentives
Paid Training and career development opportunity
Socso, EPF, EIS and medical insurance coverage
Annual Preventive Health Screening
Annual Leave
Looking for a potential and passionate Customer Service Executive
Do you want to be part of a business that creates colourful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!
How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers in Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!
Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!
What will you learn and be part of?
Receive industry-best training that will equip you with soft and technical skills for the role.
Gain confidence in meeting and exceeding the expectations of our global customers.
Get comfortable in handling emails and calls and potentially chats
Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
The opportunity to work and grow in a diverse culture with a rewarding career
Gain personally and professionally through in-house Development Training
What are we looking for?
Ability to converse & write in Mandarin & Cantonese will be required to serve respective market and liaise with Mandarin speaking clients and stakeholders. Excellent spoken and written English is an added advantage.
Pleasant personality with good communication skills
Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience
Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service
Computer literate and internet savvy.
Positive attitude and a team player with passion in delivering World Class customer service.
Willing to work in a shift environment (24/7 operations)
Ability to work under pressure to meet or exceed set performance standards
Open to Malaysians only
Your Characteristics
Self-motivated
Detail-oriented
Customer focused
Flexible
A Doer
Calm under pressure
Uses initiative
Empathetic internally and externally
Reliable
Determined
Resilient
Approachable
Consistent
Believes in and exhibits PRIDE (personal responsibility in delivering excellence)
What's in It for You?
Free stay at any of our Hotels globally (one of a kind in the industry)
5-Day work week (shift based)
Earn an attractive monthly salary.
Shift allowance
Earn monthly language allowance of up to RM 1200
Discretionary performance-based bonuses and incentives
Paid Training and career development opportunity
Socso, EPF, EIS and medical insurance coverage
Annual Preventive Health Screening
Annual Leave
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