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Customer Success Mgmt Senior Analyst

Salary undisclosed

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What is my job scope?

  • Engage with customers who are consuming Azure AI solutions and provide them with technical guidance, best practices, and proactive support
  • Identify customer scenarios, AI usage blockers, and AI growth accelerators and provide feedback to the product and engineering teams
  • Collaborate with account teams, partners, and other CSMs to drive customer success and adoption of Azure AI
  • Develop and deliver customized AI workshops, demos, and presentations to showcase the value and capabilities of Azure AI
  • Stay up to date with the latest AI trends, technologies, and solutions and share insights and learnings with the AI community
  • Technical Acumen: Apply deep technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies
  • Conduct demos on how to use and how to implement AI
  • High level design with customer of AI architecture – based on the customer’s needs, recommend specific Azure AI services and OpenAI offerings.

Preferred Qualifications

  • 3 years of experience in technical sales, consulting, or customer success roles
  • Track record of building deep technical relationships with senior IT execs in large or highly strategic accounts
  • AZ 305 and or AI 900 certified
  • Strong developer background with hands on experience in AI, machine learning, or data science
  • Deep knowledge of Azure AI services, tools, and frameworks, such as Cognitive Services, Machine Learning, Bot Framework, and Azure Databricks
  • Excellent communication, presentation, and interpersonal skills with the ability to explain complex AI concepts and solutions to technical and non technical audiences
  • Passion for AI and customer success and the ability to work independently and as part of a team
  • Azure VMware Solution P2 Intermediate