Incident & Application Support Engineer (Risk & Compliance)
RM 10,000 - RM 15,000 / Per Mon
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Position : Application Support Engineer (Risk & Compliance)
Tenure : Permanent
Working Location: KL
Working Hour : Standard
Salary: open for negotiation
Job Responsibilities:
- Application Support: Provide proactive, timely, and efficient Level 2 support for risk management applications within the banking environment.
- Incident and Problem Management: Manage user queries, production issues, and events/incidents. Investigate production defects and ensure response in accordance with severity SLAs.
- Production Issue Resolution: Log, track, and follow up on incidents and defects to ensure timely closure, adhering to KPIs for incident resolution.
- System Availability: Ensure the availability and functionality of supported applications as per agreed SLAs. Complete daily end-of-day execution checks.
- Disaster Recovery (DR): Participate in annual DR exercises to ensure application resilience.
- Collaboration: Assist System Engineers with server-level patches and upgrades, ensuring system stability.
- Documentation: Maintain clear documentation for all incidents, tasks, and production releases.
- Risk Identification: Proactively identify and flag potential production risks to development teams or users.
- Technical Problem-Solving: Resolve incidents using Java snippets, Unix shell scripts, or database queries as necessary, under tight deadlines.
Job Requirements:
- Experience: Minimum 5-7 years of hands-on application support experience in the banking industry, preferably in risk domains like operational risk, P&L, or enterprise risk.
- Technical Expertise: Strong working knowledge of SQL, Unix/Linux, Oracle, Java, Control-M, and scripting languages. Familiarity with SAS applications is a plus.
- ITIL Knowledge: Good understanding of ITIL 4 methodology and best practices.
- Availability: Willingness to work 24x7 on-call support, with flexibility to address incidents outside regular hours.
Job Types: Full-time, Permanent
Pay: RM10,000.00 - RM15,000.00 per month
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