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Incident & Application Support Engineer (Risk & Compliance)

RM 10,000 - RM 15,000 / Per Mon

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Position : Application Support Engineer (Risk & Compliance)

Tenure : Permanent

Working Location: KL

Working Hour : Standard

Salary: open for negotiation

Job Responsibilities:

  • Application Support: Provide proactive, timely, and efficient Level 2 support for risk management applications within the banking environment.
  • Incident and Problem Management: Manage user queries, production issues, and events/incidents. Investigate production defects and ensure response in accordance with severity SLAs.
  • Production Issue Resolution: Log, track, and follow up on incidents and defects to ensure timely closure, adhering to KPIs for incident resolution.
  • System Availability: Ensure the availability and functionality of supported applications as per agreed SLAs. Complete daily end-of-day execution checks.
  • Disaster Recovery (DR): Participate in annual DR exercises to ensure application resilience.
  • Collaboration: Assist System Engineers with server-level patches and upgrades, ensuring system stability.
  • Documentation: Maintain clear documentation for all incidents, tasks, and production releases.
  • Risk Identification: Proactively identify and flag potential production risks to development teams or users.
  • Technical Problem-Solving: Resolve incidents using Java snippets, Unix shell scripts, or database queries as necessary, under tight deadlines.

Job Requirements:

  • Experience: Minimum 5-7 years of hands-on application support experience in the banking industry, preferably in risk domains like operational risk, P&L, or enterprise risk.
  • Technical Expertise: Strong working knowledge of SQL, Unix/Linux, Oracle, Java, Control-M, and scripting languages. Familiarity with SAS applications is a plus.
  • ITIL Knowledge: Good understanding of ITIL 4 methodology and best practices.
  • Availability: Willingness to work 24x7 on-call support, with flexibility to address incidents outside regular hours.

Job Types: Full-time, Permanent

Pay: RM10,000.00 - RM15,000.00 per month