Reservation Agent

Job description

To be responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by the Management.

Duties & Responsibilities

Product Knowledge:

· To be familiar with hotel’s policies and procedures (SOP).

· To be well-versed with the facilities and services offered by the hotel.

· To “master” the room product in terms of rates, room detail.

· To be well knowledge of Rates Structure - corporate, government, travel agent, OTAs rates and etc. in order to provide accurate deals / packages to guest.

· To be familiar with the hotel’s credit policies to effectively handle and process billing requirements.

· To be well-versed in all reservations handling and process, proficient in operating the various reservations systems

Benefits

• 5 days week work
• Inpatient and Outpatient Medical Coverage
• Term Life Insurance Coverage
• Dental Allowance
• Meal provided
• Uniform Provided
• Additional Leave
• Performance Incentive
• Career Growth Opportunities

Remarks:

Retirees with relevant work experiences are welcome to apply as well

* Only shortlisted candidates will be notified

** Please state Expected Salary in your Resume

Job Type: Full-time

Pay: RM1,800.00 - RM2,200.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave

Schedule:

• Holidays
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How long is your notice period?
• What is your expected salary?

Education:

• STM/STPM (Preferred)

Experience:

• hospitality industry: 1 year (Preferred)

Language:

• Mandarin (Preferred)