SENIOR CUSTOMER SERVICE LOGISTICS
RM 4,500 - RM 5,000 / month
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Original
Simplified
Managing the customer service department and ensuring that all employees are performing their duties effectively.
- Providing leadership to the customer service team by setting a good example for other employees.
- Ensuring that all customers have a positive experience when interacting with the company by handling issues in a timely manner.
- Overseeing the training of new employees to ensure they are able to perform their jobs effectively.
- Ensuring that all customer service representatives have the tools they need to do their jobs efficiently and effectively.
- Providing feedback to supervisors regarding employee performance in order to help them improve their work.
- Monitoring customer satisfaction levels to identify trends or problems with customer service quality.
- Creating and maintaining a database of customer information such as contact information and purchase history.
- Acting as a liaison between customers and management to resolve problems or concerns.
*
Job Type: Full-time
Pay: RM4,500.00 - RM5,000.00 per month