IT Technician
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A Service Desk L1 support is the first level of support provided by a service desk to end-users or customers. The primary responsibility of L1 support is to provide basic technical assistance and troubleshooting for IT-related issues. This includes answering phone calls, emails, and chat messages, as well as resolving incidents and fulfilling service requests.
In general, L1 support is the first point of contact for end-users and customers who need technical assistance. They play a crucial role in ensuring that users have a positive experience with IT services and that incidents and requests are handled efficiently and effectively.
Working Conditions/Physical Requirements:
- Normal Office environment
- Ability to sit long periods of time
- Ability to talk on the phone long periods of time
- Must be flexible to work any shift or overtime as requested
- Travel is not expected in this position
- Some light lifting and the ability to move through data center environment is required
Job Type: Contract
Pay: RM1,000.00 - RM3,000.00 per month
Schedule:
- Monday to Friday
Application Question(s):
- How many years of experience do you have as an IT Technician?
- Are you a local Malaysian
- Are you comfortable to work in Penang Location?