Assistant Manager, Benefit Services
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Job Title
Assistant Manager, Benefit Services
Reports To
Senior Manager, Benefits Services & Payroll
Role Purpose
To liaise with 3rd parties on medical services provided to MAG employees and attend to medical-related queries by analyzing and identifying the solutions to ensure compliance, competitive and aligned with Human Capital Policy and Employment Terms & Conditions.
Key Accountability
- Analyze utilization data and trends to evaluate the effectiveness of the current medical benefits program.
- Recommend enhancements and improvements to the medical benefits package based on utilization, industry trends and employee feedback.
- Develop and implement policies and procedures related to medical benefits to be par with per market.
- Prepare and ensure the contract with TPA and In-house clinic is valid and monitor their performance as per contractual agreements.
- Manage the relationships with third-party administrators (TPA) and private hospitals to ensure high-quality service delivery.
- Coordinate with other units to promote awareness and understanding of benefits offerings through various communication channels.
- Address employee inquiries and concerns related to medical benefits promptly and effectively.
- Manage Employee medical issue from start to end as per company guidelines.
- Provide solution to Employee regards on Medical issue.
- Prepare the yearly budget for medical utilization based on past year trends and other factors.
- Oversee the administration of medical benefits enrolment, changes, and terminations, ensuring accuracy and timeliness.
Qualifications & Working Experience
Degree in Human Resources, Business Administration, or Healthcare Administration with 4 - 5 years of experience in benefits administration preferably with a focus on medical benefits.
Areas of Experience
- Understanding of healthcare regulations including insurance coverage.
- Familiar with medical terminology.
Personality Traits
- Excellent interpersonal skills and public relationship.
- Exceptional service orientation.
- Detail-oriented with strong analytical, evaluative and problem-solving skills.
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