Admin Executive

Job Scope for Admin Executive at Tea Thambi

Customer Support

• Handle customer calls, addressing inquiries about products, services, and event packages with professionalism and efficiency.
• Assist customers with product selection, pricing information, and order processing.

Quotation Preparation

• Create customized quotations based on customer specifications, ensuring clear communication of pricing, terms, and conditions.
• Follow up on sent quotations to address any queries and facilitate order confirmation.

Order Invoicing and Documentation

• Generate and issue invoices for confirmed orders, maintaining accurate records in the company’s database.
• Ensure that all invoices are tracked and filed appropriately for easy reference.

Event Order Management and Calendar Updates

• Update the calendar with event bookings, including customer details, event dates, and specific requirements.
• Coordinate with the operations team to ensure readiness for upcoming events and customer orders.

Payment Collection and Financial Follow-Up

• Monitor outstanding payments, sending timely reminders to customers and following up until payment is received.
• Work with the accounting team to ensure accurate account reconciliation and reporting.

Ad Hoc Administrative Support

• Provide general administrative support to management, assisting with documentation, report preparation, and scheduling.
• Handle any additional tasks required to support the smooth operation of Tea Thambi’s daily activities.

Customer Relationship Management

• Maintain positive relationships with repeat customers, ensuring high satisfaction and loyalty to the brand.
• Collect feedback on customer experiences and report insights to improve service quality.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM1,800.00 per month

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday