Internship - Hotel management / Tourism / Culinary - Tune Hotel KLIA2

As a Hospitality Intern you will have the unique opportunity to rotate between three crucial departments: Housekeeping and Front Office and F&B operation . This internship program is designed to give you a holistic understanding of the hotel operations and a well-rounded experience in the field of hospitality.

Housekeeping Executive Intern Responsibilities:

• Room Inspection: Assist in inspecting guest rooms to ensure they meet the highest standards of cleanliness and presentation.
• Inventory Management: Participate in inventory control, tracking, and ordering of cleaning supplies.
• Team Collaboration: Work closely with the housekeeping team to maintain an efficient workflow.
• Guest Interaction: Interact with guests to ensure their needs and concerns are addressed promptly and professionally.
• Quality Assurance: Help implement quality control measures to consistently maintain the cleanliness and appearance of guest rooms and public areas.
• Problem Solving: Assist in resolving guest issues related to housekeeping services.

Front Office Executive Intern Responsibilities:

• Guest Check-In/Check-Out: Learn and participate in the guest check-in and check-out procedures, including reservations and payment processing.
• Customer Service: Provide excellent customer service by assisting guests with inquiries, requests, and information.
• Reservation Management: Assist in managing room reservations, cancellations, and room assignment procedures.
• Guest Relations: Handle guest complaints or concerns effectively and professionally, seeking solutions to ensure guest satisfaction.
• Administrative Support: Assist in administrative tasks such as data entry, filing, and maintaining guest records.
• Revenue Optimization: Gain insights into revenue management and pricing strategies.

F&B operations:

• Assist in daily operation: Help with day-to-day tasks in the restaurant assign by the superior.
• Customer Service
• Ordering and Inventory : Manage inventory and assist in ordering supplies.
• Event Support: Assist in planning and executing special event
• Quality control :Ensure food and service meet quality standards.
• Understanding and adhering to health and safety regulations in the F&B industry.
• Assisting with financial tasks, such as processing payments, and managing receipts.

Kitchen:

• A love for cooking and a keen interest in the culinary arts
• Willingness to learn and work hard
• Ability to work well in a team
• Flexibility to work various shifts, including weekends and evenings

Requirements:

• Currently enrolled in a hospitality/Culinaryor related degree program.
• Strong interpersonal and communication skills.
• Customer service-oriented mindset.
• Attention to detail and strong organizational skills.
• Ability to work in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Hands-on experience in key departments of the hospitality industry.
• Mentorship and guidance from experienced professionals.
• Exposure to real-world challenges and problem-solving.
• Networking opportunities within the hospitality sector.
• Allowance : RM 1000

Job Type: Internship
Contract length: 4 months

Pay: RM1,000.00 per month

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay