Customer Support Officer

Requirements

To manage customer order on daily basis within KPI target, act as a liaison, provide information related to

customer order and resolve any emerging problems that our customer might face with accuracy and efficiency. To

build sustainable relationships and trust with customer through open and interactive communication

Responsibility

1 Managing incoming urgent requests from Airlines to deliver a component and ensuring

Material is properly delivered within the contractual lead-time by coordinating from the

best location from any of our Inventory locations orders.

2 Evaluating, challenging and selecting in autonomy, options available to satisfy Customer need in case

of nil stock, including challenging the customer on his need

3 Managing efficiently communication with customers (internal & external)

4 Manage the backlog reports and share them with customers (or internal stakeholders) following the

appropriate timeline for each customer

5 Evaluate the root causes for any order having exceeded the service level lead time

6 Manage the daily communication with customers by answering customer queries in a professional

and timely manner

7 Manage the internal meetings (backlog review, operation drumbeat)

8 Ensure that any required parts for the aircraft are sourced and shipped according to contract,

maintaining contact with all involved parties throughout the whole process

9 Document actions taken, ensuring accuracy and paying attention to details

10 Effectively manage various Airbus IT tools

11 Contribute to process improvement in highlighting issues by going through the proper

escalation points within the management team

12 Manage FHS IT systems with accurate data and recording all miles stones in the systems

correctly

13 Ensure that contract customer requirements are processed in a timely manner and that

exceptionally high quality customer service is delivered at all times

14 Act as main driver to the health of supply chain by detecting and documenting abnormal status and

drumbeating the responsible stakeholders to resolve the issues as soon as possible

Benefits

5 day's working

Medical and Hospitalisation Leave

Additional Benefits

• Medical and Hospitalisation Leave
• Annual Bonus
• Overtime Pay

Job Type: Full-time

Pay: RM1,000.00 - RM4,800.00 per month

Benefits:

• Flexible schedule
• Opportunities for promotion

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Overtime pay
• Performance bonus

Application Question(s):

• What is your current salary?
• What is your expected salary?
• What is your notice period?

Education:

• Bachelor's (Preferred)

Experience:

• Customer Care Specialist: 5 years (Preferred)