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Reservation Assistant

Salary undisclosed

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  • Receive, confirm, and process reservations received for the hotel as well as the members of the chain and ensure the accuracy of the reservations
  • Provide courteous service to guest and respond promptly and tactfully to guest complaints, requests and enquiries
  • Give guest complete and immediate attention to their complaints and requests
  • Take immediate remedial action against complaints
  • Ensure the guest are satisfied service provided before they leave the hotel
  • Request assistance from the senior reservation if complaints and requests cannot be handled
  • Answer, confirm and process all requests for reservations according to the
  • established procedures
  • Ensure that all reservations are properly directed to the correct parties

Job Type: Full-time