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Reservation Assistant
Salary undisclosed
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- Receive, confirm, and process reservations received for the hotel as well as the members of the chain and ensure the accuracy of the reservations
- Provide courteous service to guest and respond promptly and tactfully to guest complaints, requests and enquiries
- Give guest complete and immediate attention to their complaints and requests
- Take immediate remedial action against complaints
- Ensure the guest are satisfied service provided before they leave the hotel
- Request assistance from the senior reservation if complaints and requests cannot be handled
- Answer, confirm and process all requests for reservations according to the
- established procedures
- Ensure that all reservations are properly directed to the correct parties
Job Type: Full-time
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