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Customer Care Executive

RM 2,500 - RM 3,500 / Per Mon

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Hiring of Customer Care Executive

Salary range: RM 2,500 – RM 3,500

Working Location: Jalan Klang Lama, Kuala Lumpur

Working hours: Any 5 days a week (may including weekends), 2 shift rotation (10am – 7pm / 1pm – 10pm)

Job Description

  • Provide supports to property negotiators including answering their enquiries across the globe. Required to provide highest level of service and resolving issues whether through correspondence / software phone or company platforms.
  • To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues
  • To educate the apps users on how to use new features or add on programs.
  • To identify and provide feedback from customers to support team for continuous improvement.
  • To summarize all FAQ and do documentation for further improvement.
  • To update reported issues and work closely with IT department technical support team to assure quality client customer service.

Requirements:

  • Diploma or degree in any discipline
  • Good communication skills and outspoken
  • Internet savvy and basic knowledge in Microsoft Office
  • Can work on shift management

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)
  • English (Preferred)