Assistant Operation Manager

Responsibility:-

Assistant Operation Manager supports the hotel operation manager by overseeing daily operations and supervising staff.

And responsible for the day-to-day running of a hotel, including ensuring quality standards and guest satisfaction.

Need to oversee many departments, including reception, housekeeping, maintenance, and other related operations

Some of their responsibilities include:

• Staff management : Supervising and mentoring the team, conducting training sessions, and leading daily briefings
• Guest service : Handling guest requests, complaints, and special needs, and ensuring prompt resolution
• Inter-departmental coordination : Ensuring seamless coordination between departments, and assisting with luggage and arrivals/departures
• Documentation : Creating and updating documentation of all department processes and policies
• Performance monitoring : Monitoring the performance of the staff and addressing areas for improvement
• Guest preferences : Maintaining records of guest preferences and assisting with special events

Other skills that are important for Assistant Operations Manager include:

 Attention to detail

 Ability to execute and follow through on projects

 Interpersonal skills

 Experience in budgeting, forecasting, and financial planning

Location: Penang or Kuala Lumpur

Send in your updated resume to click for email

Only shortlisted candidates will be contacted.