Customer Service Assistant

A customer service representative at a uniform shop helps customers with their uniform needs and provides a positive customer experience. Their responsibilities may include: Providing information: Offering information about products and services, and answering questions Handling complaints: Resolving customer complaints and providing solutions within a set time frame Following up: Checking in with customers to ensure they are satisfied with their purchases Processing orders: Taking orders, processing returns, and placing or canceling orders Providing customer service: Greeting customers warmly, and maintaining a positive and professional attitude Communicating: Communicating with customers in-person, over the phone, via email, or on social media Recording customer interactions: Keeping records of customer interactions and processing customer accounts Escalating issues: Escalating concerns to the appropriate department when necessary Some skills and experience that may be useful for a customer service representative at a uniform shop include: Previous experience in retail or clothing customer service Understanding of retail, including GST and Point of Sale transactions Excellent communication skills Ability to prioritize and manage competing priorities Ability to work in a team environment