L1 Technical Support
RM 3,400 - RM 3,400 / Per Mon
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Description
- Server and network monitoring
- Perform 1st level troubleshooting on EUC/Server/Network
- provide support for O365
- Application troubleshooting
- Event monitoring
- Respond to the incoming enquiries/incident/request
- Record and manage all issues in Service Management System
- L1 troubleshooting and request fulfilment.
- Password reset and unlock.
- Perform support for employee onboarding and offboarding for IT equipment
- Provide timely status update on issues escalated and to close tickets within service level agreement.
- Ensure daily tasks are executed according to SOP (Standard Operation Procedure)
- Perform necessary escalation to relevant team as when needed
Requirements
Minimum 1 years of working experience in onsite support environment.
Diploma/Degree in IT field.
Have basic knowledge in troubleshooting desktop and network issues.
Familiar with Active Directory
Familiar with O365, excel, powerpoint, and windows troubleshooting and resolution.
Job Type: Contract
Contract length: 12 months
Pay: Up to RM3,400.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
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