Epicareer Might not Working Properly
Learn More

Customer Service

RM 2,000 - RM 3,000 / Per Mon

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified

Support customers by providing information, solving problems, and handling complaints. They are often the first point of contact for customers, and their responsibilities include:

  • Responding to customer inquiries: Answering questions via email, chat, or phone, and providing accurate information about products and services
  • Resolving issues: Identifying the cause of a problem, selecting a solution, and following up to ensure the issue is resolved
  • Building relationships: Establishing trust with customers through open communication
  • Escalating issues: Identifying complex issues and escalating them to managers
  • Documenting interactions: Keeping records of customer interactions and filing documents
  • Meeting targets: Meeting sales targets and call handling quotas
  • Recommending products: Based on customer needs and information, recommending products or services to management
  • Preparing reports: Collecting and analyzing customer information to prepare reports
  • Following up: Checking in with customers to ensure they are satisfied with their purchases

Job Types: Full-time, Contract, Fresh graduate

Pay: RM2,000.00 - RM3,000.00 per month

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift