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Customer Service Executive - Medical Line

RM 2,500 - RM 2,800 / month

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Requirements

  • Fresh graduate are welcome to apply (with minimum Diploma)
  • Available to join immediately
  • English communication skills must be above average
  • Mandarin speakers are welcome to apply
  • Excellent telephone etiquette (professional, confident and patient)
  • Must possess at least Diploma and above
  • MBBS holders are welcome

Responsibility

  • Handle customer inquiries (medical, hospital, clinics-related) over the Voice (Inbound call) and Non-voice (Email, Livechat & WhatsApp) channel
  • Obtain all necessary information, check on systems and align with customer needs
  • Checking the availability, arranging and scheduling appointments according to doctor/specialist availability
  • Assist customers with essential guidance and accurate information (medical-related)

Working timing

  • Monday to Sunday - 8am to 8pm (Operation timing)
  • 5 Working days (2 Off days - depends on schedule)
  • Rotational shift (rotate in between 8am - 8pm)
  • 8 working hours perday (exclude lunch hours)

Working Location

  • Tokio Marine Tower, Jalan Tun Razak (Kuala Lumpur)
  • Accessible by MRT & LRT Ampang Park Station (walk-in distance)

Benefits

Salary Package

  • Base pay: RM2500.00 - RM2800.00
  • KPI allowance: up to RM500.00/month
  • Attendance allowance: RM100.00/month
  • Language allowance: RM300.00/month (If applicable)

Additional Benefits

  • Annual Increment (Performance-based)
  • Annual Bonus (Performance-based)
  • OT allowance (If applicable)
  • Shift allowance (If applicable)
  • Training and proper guidance will be provided

Job Type: Full-time

Pay: RM2,500.00 - RM2,800.00 per month

Schedule:

  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Performance bonus

Application Question(s):

  • Are you available to join immediately?
  • How much is your expected salary?

Education:

  • Diploma/Advanced Diploma (Preferred)

Language:

  • Mandarin (Preferred)

Expected Start Date: 12/02/2024