Customer Service Executive - Medical Line
RM 2,500 - RM 2,800 / month
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Original
Simplified
Requirements
- Fresh graduate are welcome to apply (with minimum Diploma)
- Available to join immediately
- English communication skills must be above average
- Mandarin speakers are welcome to apply
- Excellent telephone etiquette (professional, confident and patient)
- Must possess at least Diploma and above
- MBBS holders are welcome
Responsibility
- Handle customer inquiries (medical, hospital, clinics-related) over the Voice (Inbound call) and Non-voice (Email, Livechat & WhatsApp) channel
- Obtain all necessary information, check on systems and align with customer needs
- Checking the availability, arranging and scheduling appointments according to doctor/specialist availability
- Assist customers with essential guidance and accurate information (medical-related)
Working timing
- Monday to Sunday - 8am to 8pm (Operation timing)
- 5 Working days (2 Off days - depends on schedule)
- Rotational shift (rotate in between 8am - 8pm)
- 8 working hours perday (exclude lunch hours)
Working Location
- Tokio Marine Tower, Jalan Tun Razak (Kuala Lumpur)
- Accessible by MRT & LRT Ampang Park Station (walk-in distance)
Benefits
Salary Package
- Base pay: RM2500.00 - RM2800.00
- KPI allowance: up to RM500.00/month
- Attendance allowance: RM100.00/month
- Language allowance: RM300.00/month (If applicable)
Additional Benefits
- Annual Increment (Performance-based)
- Annual Bonus (Performance-based)
- OT allowance (If applicable)
- Shift allowance (If applicable)
- Training and proper guidance will be provided
Job Type: Full-time
Pay: RM2,500.00 - RM2,800.00 per month
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Performance bonus
Application Question(s):
- Are you available to join immediately?
- How much is your expected salary?
Education:
- Diploma/Advanced Diploma (Preferred)
Language:
- Mandarin (Preferred)
Expected Start Date: 12/02/2024
Similar Jobs