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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Executive (Mandarin Speaker) - December Intake

RM 4,000 - RM 4,000 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Project: E-hailing

JOB REQUIREMENTS:

Excellent communication and writing skills in English and Bahasa Malaysia.

SPM leavers are encouraged to apply.

Able to work on rotational shifts.

Prior working experience in the call service industry will be an added advantage.

Good problem-solving skills and ability to perform in a high-paced working environment.

Age Group: 18-55 years old.

JOB DESCRIPTION:

Inbound & Outbound Calls

Liaise with the Business Unit on the status of service request

Filter calls that do not need an engineer on-site and perform FCR

Dispatch Engineer on-site for hardware-related issues

Filter calls based on product and require different assistance such as software help and transfer to the department in charge

Handle calls from Sales & Main Line

Enquiries on Paper, Toner, Staples and others

Handle Product, Sales & Promotion enquiries on Printers, Cameras, Scanners, Projectors and other products

Enquiries on eShop Web Portal online purchase and delivery matters

Enquiries on indoor service repair status and related matters

Enquiries on gift redemptions

Enquiries on training-related matters

Assisting customers to registering product warranties online

Receive enquiries on consumable

Process consumable orders

Help customers with basic ‘how to’ guides

Other administrative matters

Administrative task

Any assignment as assigned by the immediate superior or HOD

Assist Service Mailbox enquiries and replies

Handle Inbound & Outbound Calls for the Main Line and Operator queue

Handle Inbound & Outbound Calls for Dom BIS Sales Enquiries

Send sales lead to the respective sales team

Raise escalation for the relevant Business Unit for resolution

Accurately record and update customers’ cases into CRM and trackers following appropriate processes

Provide accurate and understandable information to all customers and support partners

Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow-through in all cases

Ensure all follow-ups are done on time

Ensure all SLAs are met appropriately

Maintain a high level of customer satisfaction whilst maintaining a professional manner

Be familiar with all policy, processes, and product knowledge and escalation paths

Remain polite, patient and courteous with customers throughout the experience

Ensure the end-to-end experience for all customers is at a high level of customer satisfaction

Job Type: Full-time

Pay: Up to RM4,000.00 per month

Benefits:

  • Opportunities for promotion

Supplemental Pay:

  • Signing bonus
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