Customer Care Representative

Location:

• Menara IQ, Lingkaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Job Scope:

• Attending to inbound calls/emails
• Respond to customers' general queries, complaints/feedbacks in a timely and accurate way
• Assist and resolve customers' inquiries with their banking products sales/services in a timely and effective manner
• Manage customer complaints and feedbacks accordingly.
• Will be managing customers from Singapore/Australia/Bermuda, hence should have proper English communication skills.

Requirements:

• Proficient in speaking in English
• Proficient in speaking in Mandarin and/or Cantonese will be an added advantage.
• Fresh graduates with Diploma and Degree are encouraged to apply - Training will be provided for 1 month
• Able to work on a rotational shift, weekend and public holidays if assigned to work on that day – Shift will be fix for every 3 months with 24hours rotation with 11 gazetted PH
• Comfortable to speak and assists both, local and international customers coming from Singapore, Australia & Bermuda

Salary Package:

Basic

• SPM & Diploma Holders : RM3,000 - RM3,800
• Degree Holders : RM3,300 - RM3,800

Allowances:

• Fix Contact Centre - RM200 (after completed Contact Centre training)
• Mandarin Language - RM300
• Mandarin & Cantonese Language - RM500
• Night Shift : Shift Start between 3:00PM to 6:00PM - RM300/month & Shift start between 6:00PM to 5:00AM - 450/month

Working Mode:

• 5 working days & 2 consecutive days off(weekends/weekdays)
• 9 hours working (8 hours working + 1 hour break)
• Shift will be rotated every 3 months

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,000.00 - RM3,800.00 per month

Schedule:

• Rotational shift