Front Office Assistant

Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.

Key Responsibilities:

• Greet all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
• Register and rooms all arrivals according to established procedures
• Maintain intimate knowledge of departmental standards and procedures.
• Perform check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
• Maintain cashier float and ensures accurate daily report of all money received.
• Cash hotel guest’s personal and travelers checks and assists with currency exchange.
• Keep abreast of all modifications to accounting policies and procedures.
• Responsible and attends to guest’s request of using the service of safety box at all times.
• Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, Wyndham Rewards programs.
• Attend to guest’s complaints, inquiries and requests, referees problems to supervisor/Guest Service Manager if he/she unable to assist.
• Familiar with other Wyndham Hotels so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Wyndham Hotels.
• Do everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.
• Perform the audit balances and prepares all works for audit in an orderly fashion.
• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.
• Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.
• Take personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times.
• Endeavor to maintain the high standards of the hotel with particular regard to the importance of Wyndham Rewards member and other VIP’s and with reference to hotel and to be a health or safety hazard.

Abilities/Key competencies/Skills

• Good communication skills.
• Good Interpersonal Skills.
• Proficient in the use of Microsoft Office and Front Office System.
• Fluent in English.

Second foreign language is preferred.

Qualifications/Education

• High School or Vocational Certification in Hotel Management, Business Administration, English or related field.
• 1 year experience in guest / customer service, or an equivalent combination of education and experience.

Job Type: Permanent

Pay: Up to RM2,200.00 per month

Benefits:

• Professional development

Schedule:

• Rotational shift

Education:

• Malaysian Special Skills Certificate (Preferred)

Experience:

• Office Assistant: 1 year (Preferred)
• guest: 1 year (Preferred)

Language:

• English (Preferred)
• Bahasa (Preferred)