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Senior Functional Analyst (Malaysian) - Banking Domain
RM 8,000 - RM 13,000 / month
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Duties:
- Collaborate with application platforms to understand the end-to-end service functional dependencies that provides a specific customer/user journey
- Develop knowledge articles containing introductions, sequence diagrams, integration specifications, breakpoints, functional backlogs & impacts across the technology landscape
- Understand & derive potential functional SOPs to support monitoring, recovery & recurring procedures on functional areas
- Editing & proofreading content before publication to ensure clarity, grammatical accuracy & brand consistency
- Optimising content according to SEO best practices to increase visibility & engagement
- Managing content calendars & ensuring timeline publication of materials
- Utilising content management systems to analyse website traffic & users engagement metrics
- Updating knowledge centre content as needed & ensuring a cohesive digital presence
- Engaging with online community & responding to comments or questions in a manner that reflects the brand voice
- Monitoring content trends & staying up-to-date with advancements in content technology & platforms
- Conducting proactive content audits to assess how well existing content is performing & to identify gaps or areas for improvements
- Measuring the impact of content & campaigns, reporting on content benefits & adjusting strategies accordingly
Requirements:
- Degree in related computer science principles
- Min 5 years’ (for senior) or 3 years (for junior) experience in software / applications / platforms
- Functional solutioning as a IT business analyst or System Analyst
- Knowledge in banking or financial institutions technology landscape
- Hands on technical content write-ups such as technical articles for incident & problem resolution, standard operating procedures & other technical contents
- Understanding of production issues criticality & impact to customers.
- Good knowledge processes
Job Type: Permanent
Pay: RM8,000.00 - RM13,000.00 per month
Schedule:
- Monday to Friday
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