Customer Service Manager (Mandarin Speaker) | Skudai, Johor

• Supplier of Frozen Food Products at Impian Emas, Skudai, Johor
• Salary up to RM7000 (based on experience)
• 5.5 working days (Alternate Saturday)

Job Scope:

• Organize and chair the monthly defects meeting in the absence of the HOD.
• Prepare periodical report on the status of defects rectification work and to generate reports when required by the HOD to ensure proper and effective documentation and filing system.
• Assist to develop, implement, and review procedures to further enhance the standard and quality of products and services.
• Lead, guide the admin team and plays a key role in improving and planning admin processes.
• Set standards for efficient sales administration and contribute to the success of the sales department.
• Process Customer's Purchasing Order and Payment follow-up.
• Raise Purchase Order to supplier, coordinate with Supplier / Customer / 3PL to fulfill order requirement.
• Attend to incoming calls and enquiries.
• Coordinate and liaise with Supplier and Logistics team on goods readiness and delivery schedule.

Job Requirement:

• At least Diploma and above in Business Administration or any related field
• Minimum 3-5 years in a managerial capacity, administration or sales department
• Able to speak in Mandarin is required

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM7,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus