Senior Manager of Digitalisation and Operations
Salary undisclosed
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Simplified
- -Customer Journey
- -Optimise the end-to-end customer solar journey, from initial engagement through installation and beyond, by implementing innovative digital tools and streamlined processes. -Transform internal operations through the integration of advanced digital systems, focusing on areas such as CRM enhancement, supply chain management, project coordination, and financial process automation. -Drive an efficient, painless and fast licensing application journey for our customers, while ensuring a high compliance rate.
- -Elevate the employee experience by introducing and managing digital solutions for seamless onboarding, continuous learning, performance management, and internal communication.
- -Establish a data-driven culture by developing a centralised data warehouse, implementing business intelligence tools, and creating predictive models to inform strategic decision-making across all departments. -Innovation through AI. Identify opportunities for AI to solve complex business problems, enhance decision-making, and create new value streams. Stay abreast of the latest AI trends and technologies, evaluating their potential impact on the business and spearheading pilot projects to test new ideas. -Collaborate with cross-functional teams and external partners to ensure the successful adoption of new technologies and processes, fostering a culture of innovation and continuous improvement throughout the organisation.
- -Develop and implement strategic plans for the Digitalisation and Licensing Operations team, setting Goals, Priorities, Execution Plan, and Resources Required (GPERs) aligned with company objectives.
- -Professional experience (8+ years) in roles such as Digital Transformation Manager, Business Process Improvement Specialist, or Technology Consultant. -Strong track record in process optimisation, CRM and ERP systems, supply chain management, and data analytics, with the ability to collaborate across departments and with external partners. -The candidate should have the capability to identify opportunities for improvement, implement innovative solutions, and lead cross-functional teams in creating a more efficient, data-driven, and customer & employee centric organisation. -Educational background in Computer Science, Information Systems, Business Administration, or a related field. An advanced degree (eg MBA with a technology focus) is a plus. -Certifications in relevant areas such as Project Management (PMP), Agile methodologies (Scrum Master), Six Sigma, or specific technology platforms (e.g., Salesforce, Microsoft Dynamics) are desirable. -Demonstrable knowledge and experience in applying artificial intelligence (AI) technologies within business operations. This includes understanding AI concepts, tools, and their practical applications to drive business improvements and innovation.
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