(Executive, Revenue Management Operations)

Position Title

Executive, Revenue Management Operations

‎

Report To

Manager, Revenue Management Operations

Position Summary

The main responsibility includes managing and mitigating the impact of flight disruptions on passengers and

operations. This role involves coordinating with various departments to ensure timely communication and

resolution of issues, enhancing passenger experience during disruptions, and maintaining operational efficiency.

Key Accountability

• Monitor and manage real-time flight disruptions, including delays, cancellations, and diversions.
• Perform passenger re-accommodation activity affected by ad-hoc or planned schedule change, and flight
• To monitor and take action on the Re-accommodation Report after each re-accommodation during the airport
• window or in advance under Schedule Change Notice (SCN) and Seasonal Pattern.
• To handle rejected PNRs from the disruption queue for bookings that have been rejected due to UN status, PNR and
• Minimum Connecting Time (MCT) failure.
• Provide support to stations with queries and re-booking, including (Not To Land) NTL and ticketing issues.
• Attend DAPO email request mainly from Others Business Unit for duty travel, crew, engineering, staff and etc.
• Provide support to other Business Units – (OCC / Call Centre / GMS / Charter / AMAL / AS / CEX) etc.
  
  

Qualification & Working Experience

• Diploma or degree in any aviation management / numerical / business discipline.
• 2 years working experience
  
  

Area of Experience

• Knowledge on Amadeus Customer Management or ticketing system
• Airport Operations experience
  
  

Personality Traits

• Calmness Under Pressure
• Decisiveness
• Adaptability
• Strong Communication Skills
• Problem-Solving Ability