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1. Customer Experience Excellence:
- -Develop and implement systems that enhance customer satisfaction in all outlets. -Oversee food preparation, ensuring adherence to SOPs for quality and consistency. -Maintain high standards of cleanliness, meal availability, and scheduling. -Ensure swift, friendly, and hygienic service. -Address and minimize issues such as order mix-ups, cancellations, foreign objects, and meal unavailability.
2. Building a High-Performing Team:
- -Recruit, train, and develop managers, area managers, and outlet crew to create a cohesive and efficient workforce. -Establish a training academy and implement ongoing training initiatives. -Set up incentive structures, reporting lines, and processes to reward performance. -Address underperformance promptly to maintain a high standard of operations.
3. Profitability & Financial Management:
- -Manage the P&L of outlets. -Drive revenue through excellent service and local store marketing. -Optimize labor costs and reduce overhead expenses in logistics, management, and waste.
4. Expansion & Growth:
- -Lead the rollout and operational launch of new outlets and Joint Ventures (e.g., Drive-Through, Container Outlet).
- -Operational Expertise: Highly organized, structured, and attentive to detail, with a hands-on approach to managing operations. -Leadership & Team Building: Infectious enthusiasm with a strong ability to motivate, train, and set high standards for the team. -Adaptability: Calm under pressure, open to change, and quick to execute improvements based on feedback. -Results-Driven: Aggressive in pursuing goals, focused on execution, and proactive in solving problems to meet and exceed targets. -Customer-Centric Mindset: Committed to enhancing the customer experience through innovative solutions and efficient service.
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