Front Office Associate-Mantanani Island Resort

Responsibilities:- - Responsible to perform all check-in and check-out tasks. - Responsible to manage online, walk-in and phone reservations. - Responsible to inform customers about payment methods and verify their credit card data. - Responsible to register guests with collecting necessary information. - Responsible to greet and welcome guests upon their arrival. - Responsible to provide information about available rooms, rates and products at JSK Mantanani Island resorts and Rampayan. - Responsible to handle and respond to clients’ complaints in a timely and professional manner. - Responsibe to liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. - Responsible to maintain a neat and orderly reception area. Requirements:- - Candidate must possess at least a SPM, Diploma, Hospitality Management / Tourism / Front Office / Admin and/ or equivalent. - Required language(s): Bahasa Malaysia, English. Knowledge of Mandarin language is an added advantage. - Exposure to the reception / admin environment a prerequisite. - At least 3 year(s) of working experience in the related field is required for this position. - Must be IT / ISO literate.