Customer Service Personnel
RM 1,500 - RM 1,500 / Per Mon
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We are seeking a dedicated and proficient Customer Service Representative to join our team. This role involves managing various communication channels, handling customer orders and ensuring a smooth and efficient customer experience. Fresh graduates are welcome to apply as we provide comprehensive training.
Key Responsibilities
- Respond to and answer phone calls, WhatsApp messages, private messages, comments and emails from customers.
- Take orders online (scripts and training will be provided)
- Manage customer orders using the company's system.
- Record and organize phone numbers and other customer information in the database.
- Handling online presentation of products. Ensuring customers receive full acknowledgement of products.
- Perform additional tasks as assigned by management.
Qualifications
- Must possess at least Higher Secondary/STPM/”A” Level/Pre-U, Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Customer Service/Business Studies or equivalent.
- Proficient in using computers, smartphones and WhatsApp.
- Able to communicate effectively via phones and WhatsApp.
- Excellent verbal and written communication skills.
- Efficient in responding to comments and customers inquiries in a timely manner.
- Proficient in English (Preferred)
- Proficient in Mandarin (Preferred)
- Proficient in Tamil (Preferred)
- Strong attention to details.
- Experience in customer service and managing online product presentations is a plus.
Benefits
- Includes contributions to EPF and SOCSO.
- Opportunities for professional growth and development.
Working Hours
- Sunday to Thursday: 9 AM - 6 PM
- Friday: OFF
- Saturday: 9 AM - 2 PM or 12 PM - 6 PM (Rotate Shift)
Job Types: Full-time, Fresh graduate
Pay: RM1,500.00 per month
Benefits:
- Professional development
Schedule:
- Day shift
Application Question(s):
- Expected Salary?
Education:
- STM/STPM (Preferred)
Language:
- Bahasa (Preferred)
- Tamil (Preferred)
- Mandarin (Preferred)
Expected Start Date: 11/26/2024
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