Customer Service Administrator
Salary undisclosed
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Job description -Respond to customer inquiries via phone, messenger, and chat in a timely and professional manner. -Maintain accurate records of customer interactions and transactions in our database. -Assist customers with order processing, product information, and issue resolution. -Collaborate with other departments to resolve customer complaints and provide solutions. -Prepare reports on customer feedback and service metrics. -Provide administrative support, including data entry, scheduling, and documentation management. -Continuously seek ways to improve processes and enhance customer satisfaction.
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