PIC (Person in Charge) - Beauté Salon by DXN

1) Salon Operations Management:

- Oversee daily operations of the Beaute Salon, ensuring a smooth workflow and a positive customer experience.

- Maintain high standards for salon cleanliness, organization, and customer service.

- Monitor salon inventory, placing orders for supplies and managing stock to avoid shortages or overstock.

2) Client Relations and Experience:

- Greet and assist clients, ensuring each customer has a welcoming and satisfying experience.

- Address client inquiries, complaints, and feedback promptly, aiming to provide effective solutions and enhance customer

satisfaction.

- Encourage client retention by promoting loyalty programs, special offers, and personalized services.

3) Service Coordination:

- Schedule and coordinate appointments, optimizing bookings to maximize salon efficiency.

- Communicate service procedures, estimated times, and costs to clients.

- Ensure all services meet the salon’s quality standards, including facials, massages, and skincare treatments.

4) Team Supervision and Training:

- Guide and supervise salon staff, promoting teamwork and a positive work environment.

- Assist in the onboarding and training of new staff members, ensuring they understand salon protocols and customer service

standards.

- Conduct regular performance checks, providing constructive feedback and support for professional development.

5) Marketing and Promotion:

- Collaborate with the marketing team to plan and execute promotional events, sales campaigns, and special offers for the

salon.

- Promote the salon’s services through social media and other channels, actively engaging with potential clients.

- Encourage client participation in seasonal promotions and build awareness of new services.

6) Sales and Revenue Management:

- Monitor and manage salon sales, including service upselling and retail product recommendations.

- Work towards achieving monthly and quarterly revenue targets, providing sales reports and performance analysis.

- Assist in pricing adjustments and special pricing offers based on market trends and client demand.

7) Compliance and Safety:

- Ensure all salon services comply with health and safety standards, following proper sanitation protocols.

- Keep records of salon safety procedures and educate staff on best practices for hygiene and safety.

- Manage salon licensing, ensuring compliance with local regulations.

1) Education and Experience:

- Diploma or certification in Beauty Therapy, Cosmetology, or a related field is preferred.

- At least 2-3 years of experience in a salon or spa environment, with some experience in a supervisory role.

2) Skills:

- Strong understanding of salon services, including skincare treatments, facials, and other beauty procedures.

- Proficiency in scheduling software, point-of-sale systems, and basic office software (e.g., Excel, Word).

- Knowledge of marketing basics and promotional strategies to drive client engagement and sales.

3) Personal Attributes:

- Customer-focused with a passion for providing high-quality beauty services.

- Detail-oriented and organized, capable of managing multiple tasks and handling salon operations efficiently.

- Excellent problem-solving skills and a proactive attitude toward addressing challenges.

4) Interpersonal Skills:

- Strong communication skills to interact effectively with clients, staff, and the management team.

- Ability to motivate and lead a team, with experience providing guidance and constructive feedback.

- Flexibility to adapt to changing client needs, peak times, and salon demands.

5) Other Requirements:

- Familiarity with current beauty trends and skincare practices.

- Ability to work flexible hours, including evenings and weekends, as needed.

- Willingness to learn and adapt to new products, tools, and techniques in the beauty industry.

Annual Leave, EPF / SOCSO / PCB, Medical Insurance, Training Provided , Overtime Pay, 5 Working Days