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Customer Service Executive

RM 2,300 - RM 4,000 / Per Mon


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  • Address customer inquiries via email, phone, or messaging platforms.
  • Provide shipping schedules, costs, and customs clearance details.
  • Update customers on shipment statuses and resolve delivery issues.
  • Process and manage incoming orders, ensuring accuracy.
  • Coordinate with internal teams and external partners for timely delivery.
  • Assist with booking requests, documentation, and payment inquiries.
  • Build strong relationships with customers to enhance loyalty.
  • Collect customer feedback to improve service quality.
  • Minimum SPM level
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong phone contact handling skills and active listening
  • Lunch provided
  • Accommodation is provided upon request
  • Medical Benefits
  • Employee Insurance Policy
  • Staff service discount
  • Gaming Area for relaxation purposes
  • Coffee, Drinks, Snacks