Customer Service Executive
RM 2,300 - RM 4,000 / Per Mon
Original
Simplified
- Address customer inquiries via email, phone, or messaging platforms.
- Provide shipping schedules, costs, and customs clearance details.
- Update customers on shipment statuses and resolve delivery issues.
- Process and manage incoming orders, ensuring accuracy.
- Coordinate with internal teams and external partners for timely delivery.
- Assist with booking requests, documentation, and payment inquiries.
- Build strong relationships with customers to enhance loyalty.
- Collect customer feedback to improve service quality.
- Minimum SPM level
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Strong phone contact handling skills and active listening
- Lunch provided
- Accommodation is provided upon request
- Medical Benefits
- Employee Insurance Policy
- Staff service discount
- Gaming Area for relaxation purposes
- Coffee, Drinks, Snacks
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