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Mandarin Customer Service (Technical Support)

RM 3,100 - RM 4,000 / Per Mon


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  • Technical Support and Troubleshooting:Troubleshoot hardware problems (e.g., screen, battery, connectivity) and software issues (e.g., operating system errors, app malfunctions).
  • Customer Inquiries and Assistance:Respond to customer queries via phone, email, or live chat regarding device features and functionality.
  • Account and Service Management: Support customers in managing their accounts, updating personal information, or handling billing inquiries related to mobile services.
  • Complaint Resolution:Address and resolve customer complaints regarding device performance, connectivity, or service issues.
  • Customer-Focused: Drive results and manage expectations with effective listening and communication.
  • Problem-Solving: Handle queries and objections calmly and professionally.
  • Adaptable: Thrive in fast-paced environments, eager to learn and improve.
  • Language Skills: Fluent in Mandarin and English.
  • Analytical Thinking: Strong critical thinking and analytical skills.
  • Willing work in Rotational Shift.
  • Leave: Annual and sick leave available.
  • Professional Development: Training opportunities provided.
  • Career Growth: Clear paths for advancement.
  • Employee Engagement: Join in various staff activities.
  • 5 working days.
  • Provide training.
  • Provide night shift allowance & commission