Mandarin Customer Service (Technical Support)
RM 3,100 - RM 4,000 / Per Mon
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Simplified
- Technical Support and Troubleshooting:Troubleshoot hardware problems (e.g., screen, battery, connectivity) and software issues (e.g., operating system errors, app malfunctions).
- Customer Inquiries and Assistance:Respond to customer queries via phone, email, or live chat regarding device features and functionality.
- Account and Service Management: Support customers in managing their accounts, updating personal information, or handling billing inquiries related to mobile services.
- Complaint Resolution:Address and resolve customer complaints regarding device performance, connectivity, or service issues.
- Customer-Focused: Drive results and manage expectations with effective listening and communication.
- Problem-Solving: Handle queries and objections calmly and professionally.
- Adaptable: Thrive in fast-paced environments, eager to learn and improve.
- Language Skills: Fluent in Mandarin and English.
- Analytical Thinking: Strong critical thinking and analytical skills.
- Willing work in Rotational Shift.
- Leave: Annual and sick leave available.
- Professional Development: Training opportunities provided.
- Career Growth: Clear paths for advancement.
- Employee Engagement: Join in various staff activities.
- 5 working days.
- Provide training.
- Provide night shift allowance & commission
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