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Assist in troubleshooting hardware and software issues for end-users. Provide technical support for computer systems, networks, and peripherals. Help with the installation, configuration, and maintenance of IT equipment and software. Respond to help desk tickets and escalate issues as needed. Assist in the implementation of IT security measures and protocols. Collaborate with team members on IT projects and initiatives. Document procedures and processes for IT tasks and projects. Participate in training sessions to expand knowledge of IT systems and technologies. Conduct research on emerging IT trends and technologies. Perform other duties as assigned by the IT manager or supervisor.
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