Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Service Specialist

RM 2,000 - RM 2,500 / month

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified
  • Establish a good relationship with customers and provide excellent customer service.
  • Provide customers with accurate and precise product and service information.
  • To represent the company in a positive and professional manner.
  • Exceeding customer expectations in terms of customer service and accurate information.
  • Manage customer feedback, inquiries, complaints, and requests that come through social media and email in a timely manner.
  • Handle customer service-related inquiries and requests from social media and escalate less-related matters to relevant departments.
  • Respond to customer complaints, and feedback professionally with solutions to issues inquired.
  • Ensure all customer feedback, inquiries, and complaints are monitored and progressed to the satisfaction of the customer.
  • Deliver the best service to customers to ensure the highest customer satisfaction with the right procedures.
  • Maintain daily recordings, and log and document issues and resolutions in an electronic database for respective departments to review.
  • Work closely with another department to follow up on the customer order status.
  • The additional task required by the company in accordance with the day-to-day operational flow of the company.

REQUIREMENTS :

  • A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.
  • At least 2 years' experience as a customer experience specialist, or a similar customer support role.
  • Extensive experience in gathering and interpreting customer experience information.
  • Solid knowledge of online customer engagement platforms and channels.
  • Proficiency in MS Office, as well as CX and CRM software, such as amoCRM and Qualtrix CustomerXM.
  • Exceptional interpersonal skills and a client-centered approach.
  • Great organizational and time management abilities.
  • Superb communication, collaboration, and problem-solving skills.

Job Types: Full-time, Contract
Contract length: 6 months

Pay: RM2,000.00 - RM2,500.00 per month

Schedule:

  • Day shift
  • On call
  • Weekend jobs

Supplemental Pay:

  • Overtime pay
  • Performance bonus
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