TECHNICAL ASSISTANT, ICT SERVICES
RM 2,000 - RM 3,000 / Per Mon
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TECHNICAL ASSISTANT, ICT SERVICES
Job Responsibilities:
Technical Support:
- Provide first-level technical support to end-users via phone, email, or in person.
Hardware & Software Maintenance:
- Install, configure, and troubleshoot desktops, laptops, printers, and other IT peripherals;
- Assist in the installation, maintenance, and updates of software applications.
- Ensure that all IT equipment (including CCTV systems) is functioning optimally and in good condition.
User Account Management:
- Create, modify, and manage user accounts and access permissions;
- Handle password resets and ensure robust account security.
Network Support:
- Troubleshoot network connectivity issues to maintain smooth operational flow;
- Assist with the setup and maintenance of network equipment (routers, switches, etc.).
Documentation:
- Maintain accurate records of support requests, repairs, inventory, and CCTV system maintenance;
- Update and create documentation for common IT procedures, including CCTV setup and troubleshooting guides.
Security & Compliance:
- Assist in the implementation and enforcement of IT security policies and procedures;
- Ensure all systems, including CCTV networks, are up to date with the latest security patches and antivirus definitions.
User Training:
- Provide basic training to users on the proper use of software, hardware, and CCTV systems;
- Promote best practices for IT security, data management, and effective technology usage.
- Diagnose and resolve hardware and software issues promptly and effectively;
- Escalate complex issues to specialized IT teams when necessary.
Requirements:
- Diploma or Bachelor's degree in Information Technology or related field (preferred);
- Relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (a plus);
- Strong problem-solving and troubleshooting skills;
- Ability to work independently and as part of a team;
- Familiarity with Microsoft Windows and the Office Suite;
- Basic understanding of cloud-based services;
- Knowledge of Active Directory and network protocols.
Job Type: Full-time
Pay: RM2,000.00 - RM3,000.00 per month
Schedule:
- Day shift
License/Certification:
- car license (Preferred)
Willingness to travel:
- 25% (Preferred)
