Network Technical-Specialist

Employment Type

Closing Date

Job Title

Job Summary

Job Description

We're Australia's leading telecommunications and technology company. With a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

We are committed to making Telstra the best place to work and creating a diverse and inclusive workplace that works for everyone.

What is the focus of the role?

As a Network Technical Specialist, you will provide technical service, solutions, and support to the networks, infrastructure, products, and services supplied and operated by Telstra. It’s a shift operational environment & 24/7

Telstra Infraco (International) - Assurance team provide support and services to our customers on IP and Managed Service Products. Some responsibilities include:

• Use domain knowledge and analytical thinking to provide support in the investigation of customer-reported incidents.

• Operate within standard practices and procedures, with support/direction from more experienced team members/leaders to achieve team/project/mission and/or individual outcomes.

• Understand the system architecture deployed and integrated with multiple providers and customers.

• Coordinate and Control network changes to new networks and solutions seamlessly, with minimal impact on the customer.

• Coordinate with all stakeholders to troubleshoot and resolve customer issues technically within provided SLA.

About You

• Qualification in Engineering or related technical degree

• 3+ years’ experience in telecom or networking customer support handling issues over Level 2

• CCNA certification is mandatory and CCNP certification will be added advantage.

• On-site working experience handling network integration work.

• Handled any sort of transmission network (Fiber Optics, Wireless, SAT, etc)

• IP/MPLS troubleshooting experience

• Understanding of SD-WAN networks.

Skills:

• Implementing and troubleshooting networks and solutions

• Ability to adapt transitioning to new networks and solutions

• Negotiate and able to work with all Resolver groups for customer network issues.

• Ability to read and understand standard network topology/planning documents.

If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply! -
We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. Visit
www.telstra.com.au/careers/diversity-and-inclusion or email us at noting your preferred method of contact