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Location: Kuala-Lumpur, Malaysia Thales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. We are ground breaking new digital technologies such as 4G mobile communications, cryptography, cloud computing and big data for use in physical protection systems, and critical information systems. Thales has been present since 1980, contributing to the industrial success of the country with advanced technologies, services & solutions in the aerospace, defence, security & transportation markets. Aligned with Malaysia’s goal of strengthening local industrial capabilities, Thales, together with its local joint venture actively engaged in designing, building and implementing leading-edge solutions that help protect the nation’s citizens and infrastructure.
Main Responsibilities:
- Regularly report to management on your own activities.
- Act as a subject matter expert for customers in Electronic Warfare Products.
- Provide regular feedback to Head of Operations on the project status, support and relay information to Project Manager, KAM and Business Line (BL) with regards to the End-User needs and ensure those requirements are understood and taken into account into development roadmap.
- This position requires the ability to convey technical detail to technical audiences and simplify it if needed for a non-technical audience. Attention to detail in conducting daily tasks should extend to emails as well as analysis and test thoroughness.
- Manage critical and high visibility customer issues
- Willing to seek and obtain support from other disciplines, co-workers and managers when needed, but seeks to develop product knowledge and will growing in responsibility level quickly.
- Excellent attitude in all learning situations with a willingness to ask questions when needed. Confident and well-balanced approach to communication allows for training and demonstrated leadership opportunities during tasks – seeking to be correct always, at the same time understanding that this position requires continuous knowledge enhancement and learning is the goal.
- Analyze and respond to all technical and non-technical queries accurately and clearly. Excellent Technical Aptitude and Customer Service Skills are of prime importance.
- Ensure onsite support up to level 2 (by travel or in remote) and ensure escalation process to development teams when needed.
- Support the Failure Review Board (FRB) and Change Review Board (CRB) to ensure failures/issues reported are being identified, monitored, and have a proper Corrective Action to produce the highest reliability and lowest number of removals possible. Proper documentation of process decisions will be required according to established processes
- Takes the lead in root cause investigations, corrective action plans, technical validations and independently follows through to process completion.
- Support KAM and Business Line (BL) in relation to Electronic Warfare Product market to End-User in Malaysia and/or region (if required) in relation to workshops, demo, product trial.
- Provide Technical Business Development support of Electronic Warfare to KAMs.
- Support the generation of bids and estimates in the product support arena
Qualifications:
- Bachelor’s Degree in Electronic engineering / Computer Engineer or equivalent
- 8+ years related electrical hardware design and analysis experience and/or training; or equivalent combination of education and experience.
- Experience as Trainer/Instructor is desired.
- Project management office experience interest necessary.
- Read and interpret documents such as schematic, technical drawings, safety rules, operating and maintenance instructions, and procedure manuals.
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